Policy and Terms 2020


The terms of service are drafted into text to protect us and you from harm, intended or untended, abuse, misuse or violation of good business practices.


By accepting these terms and conditions, the user confirms to have read, understood and accepted its contents.

Accepting these terms and conditions is a condition to use products and services provided by Creativity in Motion.co Limited.

All users are obliged to observe these terms and conditions.

Creativity in Motion.co Limited. reserves the right to modify the provisions of these terms and conditions without each time notifying the user of the implemented modifications. The user may at any time familiarize himself with the currently effective privacy policy version on our Internet website www.creativityinmotion.co

Further use of products and rendered services after additional modifications in the terms and conditions have been implemented, shall constitute the consent to accept these modifications. Refusal to accept these modifications shall preclude the user from using the offered products and services.

Services description

All software, used by users in accordance with its application and purpose defined in these terms and conditions, available on the following website www.creativityinmotion.co/ and related URLs and provided by Creativity in Motion.co Limited. shall be deemed as service or product.

The use of any new services and products available on aforementioned website, after the user has accepted the terms and conditions shall be subject to its provisions.

Creativity in Motion.co Limited. is exclusively entitled to decide on functionality, the use, subject matter and the range of particular services and products as well as to cease rendering these services.

Access and the use of services

Creativity in Motion.co Limited. Services and products are exclusively designated for business use and must be used only in accordance with their purpose, application and their general characteristics.

Creativity in Motion.co Limited. Services and products can be accessed solely by logging on particular website or accessing on a mobile device.

Every user is assigned a particular password and login which must not be used by third parties without the user’s consent. The user is responsible for keeping and proper security of his password and login

The user must be at least 10 years of age to be able to register and to access his or her Motion Live Chat account.

The user undertakes to use the services and products in accordance with their use, purpose and in the manner consistent with both these terms and conditions and provisions of currently effective law.

The user bears full responsibility for all contents, phrases and entries added to the network in connection with the use of offered services and products.

The user understands, has become familiar with technical requirements necessary to use the services and products and has no objections in respect thereof. The user is aware of risk and threats connected with electronic data transmission.

Creativity in Motion.co Limited. Reserves the right to access individual users’ accounts for the technical and administrative purposes and for security reasons. The obtained information in such a manner shall not be processed or made available to third parties unless required by provisions of law.

Trademarks and copyright

"Motion Live Chat" is a trademark owned by Creativity in Motion.co Limited, registered in Uganda at Uganda Registration Service Bureau, and is therefore subject to national as well as international protection.

The Creativity in Motion.co Limited. service provider states that it has rights to intangible assets in the form of a graphic project of offered services and software, website layout, computer software as well as to all company signs, symbols and trademarks used within its scope of business activity.

All software, modules or units of software used under the open source license is used under the fair use agreement and under the provided open source license of the software or module.

All services and products offered by Creativity in Motion.co Limited., which constitute specific works, are its exclusive property.

Prior written consent of Creativity in Motion.co Limited. is required for any not permitted business and non-business use of offered services and products. Such consent is required in particular when disseminating and publicizing particular elements(e.g. photos, films, texts) in other Internet services, printed publications, books, multimedia presentations and in other electronic media as well as for the disposal or use of its work (adaptations, alterations, modifications).

Permission is granted to use Creativity in Motion's Assets and related trade marks according to the published guidelines in our brand book guide at our website for marketing and product presentation.

Unauthorized lending, sale, granting of further licenses and sub licenses to the offered products and services by the user without express consent of Creativity in Motion.co Limited. is prohibited. Such acts are not deemed to be the proper use of services.

The user must not modify or change the purpose and use of offered services and products. Misleading others as to the existence of cooperation, association, relationship or acting on behalf of Creativity in Motion.co Limited. is prohibited.


The use of offered services available on our URLs is free of charge for the first 30 days under the trial license.

After that period if the user wishes to continue using our services he will be requested to make a payment according to currently effective price list on our website, www.creativityinmotion.co.

All payments shall be non-cash transactions, conducted electronically by external professional entities, banks and payment processors to our designated bank account registered in Creativity in Motion's Name.

Default in payment according to currently effective price list means resignation from the provided services.

The user shall be given a 14 day period notice of all changes in the price list.

All invoices will be sent by email or courier to the client and the client will have 15 days to clear the invoice amounts.

Refund Policy.

Regardless of the billing cycle, we provide no refunds or credits for unused time of the service or plan downgrades if you decide to close your account before the end of your subscription period.

Non of those interns had a working knowledge in version control, a very critical industrial standard for working with software.

There will be no exceptions in order to treat all users equally.


We price our licenses in USD as it's a freely convertible currency and enables us to uniformly price our products in every market we operate globally.

In case of conversion, we shall use the standard rate published by the central bank of the nation or jurisdiction.

Part of our computing power and infrastructure is rented out from providers and we face direct charges in USD, to effectively cost our products, we establish pricing based on the costs we face.

Trial license

After our staff get you registered and complete integration with your website, you get a new, fully functional Motion live Chat license.

The free trial is valid for 30 days because we want you to test Motion live Chat in your own business environment and get to know our product well before you make your decision about subscription. During your trial period, No payment or payment information is required.

Paid subscription

Once you decide to subscribe, we will provide you with our invoice and bank account number to effect payment for the subscription period to be covered, number of operator seats and subscription period, we offer no refunds for after the payment has been processed.

Canceling the license

You can cancel your license at any time.

Account closing

The user may close his account at any time. Account closing means that the further use of services with the user's current password and login shall no longer be possible.

Closing the account by the user before the end of the settling period for which a payment has been made does not obligate Creativity in Motion.co Limited, to refund the amount for the unused period.

Creativity in Motion.co Limited. Reserves the right to close user’s account due to gross infringement of the provisions of these terms and conditions or in the event of illegal use of the offered services.

Creativity in Motion.co Limited. shall not be liable for damage suffered by the user due to the suspension or closing the account by the user or for other reasons arising from the user's fault.

Guarantee and limited liability

Creativity in Motion.co Limited. guarantees the highest quality of its operations to ensure accessibility and continuity of offered services and products in accordance with their use and purpose. No long distance data transmission, however, guarantees 100% security, continuity and accessibility of the provided services.

Creativity in Motion.co Limited. does not guarantee compatibility of offered services and products with other producer's software. The user shall bear responsibility for the choice and consequences following from the use of other software including its applicability to user's objectives.

Creativity in Motion.co Limited. does not guarantee compatibility of offered services and products with other producer's software. The user shall bear responsibility for the choice and consequences following from the use of other software including its applicability to user's objectives.

Creativity in Motion.co Limited. stipulates that opinions given by users do not reflect in any possible manner its views and opinions. Creativity in Motion.co Limited does not monitor or control user's opinions on a continual basis; if, however, any opinions in breach with these terms and conditions should be revealed efforts shall be immediately made to remove them as soon as possible.

Creativity in Motion.co Limited. shall bear no liability in particular for:

  • All negative consequences being the result of force majeure,
  • Phrases and entries added to the network in connection with the use of offered services and products,
  • Unlawful and inconsistent with these terms and conditions users’ operations while using offered services and products,
  • Disturbances in accessibility of offered products and services not caused by Creativity in Motion.co Limited,
  • Damage suffered by the user due to suspension or closing the account by the user or for other reasons arising from the user's fault,
  • Damage suffered by the user as a result of a third party using his data that enable him to access the provided services and products,
  • Damage following from the use or the impossibility to use offered products and services including damage actually suffered, the loss of expected benefits, data loss, damage or computer crash, the costs of substitute equipment and software, shut-down, company reputation infringement,
  • Consequences of failure to perform or improper performance of obligations undertaken by other users even though such an obligation has been undertaken using offered products and services.
  • Privacy policy

    Creativity in Motion.co Limited, privacy policy contains information about collecting users’ personal data, products and services offered or performed by Creativity in Motion.co Limited. and the manner of its processing. We respect the right to privacy of our software users and take reasonable steps for the user to be familiar with the manner in which rendered accessible information via URLs and our mobile application is processed.

    Due to the implementation of comprehensive security regulations, personal data provided by our website and mobile application users is of highest security standards. The acceptance of terms and conditions for the use of any Creativity in Motion.co Limited. services or deciding on using or purchasing any product offered by Creativity in Motion.co Limited. means accepting Creativity in Motion.co Limited. Privacy Policy.

    Provided data

    Collected by Creativity in Motion.co Limited. personal data and other user’s information is used in order to complete user registration and at the same time to ensure his access to Creativity in Motion.co Limited. services and products.

    While registering, we request that you provide us with such information as: name, surname, company business name, address, website address and e-mail address. Some of the provided user’s information such as: your IP address, domain, browser type, operation system type etc, location. may be automatically acquired when a user visits our websites.

    When contacting Creativity in Motion.co Limited. the user may be requested to render accessible analogical data to those provided while registering on our website. Personal data provided in connection with the correspondence between the user and Creativity in Motion.co Limited. shall be used strictly to reply to inquiries made by the user or to transfer information. We use the information you provide us in order to provide you with customer service, allow you to view your statistics, e-commerce, goals, performance, chat queue, availability, customer satisfaction, chats, chat logs, view the chat operators and visitors to your live chat service.

    When using our mobile application we may collect device information such as device type, operating system type and application version. We use this information in order to provide an optimized version of our application for your device type.

    Communications from us

    If you choose to receive it, we will send you a Live Chat daily summary. This email is provided as part of the service so that you may have a summary of your daily chat logs. You may opt-out from receiving this at any time by updating your preferences within your account. We will occasionally send you push notifications in order to make you aware of any outages of service or to send you Live Chat daily summaries if you choose to receive them. You may opt-out of receiving these types of communications by turning off push notifications at the device level.

    You may receive notifications of agent usage of the system, say when none of your agents are logged in to provide support.

    Third Party Information

    We allow you to provide us with third party personal data. The information that we may collect is name and email address in order to allow you to add operators to your account. We will not use this information for any other purpose.

    Children personal data

    Creativity in Motion.co Limited. shall take precautions to ensure the highest security level of all information and all personal data provided by minors using our services and products. We do not knowingly collect personal information from anyone under the age of 10.

    Data disclosure

    We do not sell your personal data to third parties.

    Creativity in Motion .co Limited's main purpose of gathering personal data and user's other information is to upgrade and improve functionality of its services and products. Owing to the above process we exceed our user's expectations, we provide a constant development of our products the use of which becomes much easier and more convenient.

    Personal data and other information provided by users shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or if it is necessary for the Creativity in Motion.co's Limited's security and its rights protection, including the protection against the claims submitted by the third parties. The provided user's information may be utilized in the event of breach of terms and conditions for the use of services, misuse of funds, the necessity to take action against all user's unlawful actions. Creativity in Motion.co's Limited. shall transfer no information or personal data to third parties for marketing purposes.

    Creativity in Motion.co's Limited. reserves the right to use the provided data for the marketing purposes and other purposes connected with presenting up-to-date offer of products and services in direct contacts with the user. You may opt-out from our marketing emails at any time by following the unsubscribe instructions located at the bottom of each communication or by emailing us at supportteam(at)creativityinmotion.co.

    Creativity in Motion.co's Limited. reserves the right to disclose personal data and other information relating to the user to third parties affiliated with Creativity in Motion.co's Limited. connected with providing services and its current business activity, such as payment processing, providing customer support and sending emails out on our behalf. Creativity in Motion.co's Limited. shall observe due diligence to make sure for the processing of data disclosed to entities affiliated with Creativity in Motion.co's Limited. to be in compliance with our privacy policy and the currently effective law.

    If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or prominent notice on our Web site of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

    Using 'cookies'

    The so called 'cookies' may be used while using services or products rendered by Creativity in Motion.co Limited. These are pieces of information sent by the server, stored on a user's computer for the purpose of automatic identification of a particular user when using our services. d'Cookies' enable us to quickly confirm your identity and owing to them the use of our services becomes much easier and more widely available. 'Cookies' are used by Creativity in Motion.co Limited. solely with the purpose of personalizing a particular user. 'Cookies' can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media. Users who removed 'cookies' from their storage media or have not accepted them on their browser may not have access to products or services or part rendered by Creativity in Motion.co Limited. We do not link the information we store in cookies to any personal data you submit while on our site.

    The use of third party cookies is not covered by our privacy policy. We do not have access or control over these cookies.

    Mobile Analytics

    We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal data you submit within the mobile app.


    From time-to-time we may provide you the opportunity to participate in a survey within our Live Chat application. If you participate, we will require your name and email address. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.

    Data protection

    Creativity in Motion.co's Limited. applies technical safety measures of the highest standards to protect the provided data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the data provided by the user. The data is available solely to the user or to a person indicated by him provided authorized access has been granted to that person. You control who you allow access to the Motion Live Chat app by either selecting everyone or limited IP addresses.

    The security of your personal data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

    Creativity in Motion.co's Limited. takes all necessary steps to update and modernize data protection system. No data transmission via the Internet, however, can guarantee 100% safety.

    When you enter sensitive information on our Web site or within our mobile application, we encrypt the transmission of that information using secure socket layer technology (SSL).

    Privacy policy modification

    We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

    Data gathering entity

    Conducting its activity, under the business name of Creativity in Motion.co Limited, with its registered office: Makerere University, I.T, Level 6, SBI, GBL, Developer's Office shall be the entity gathering personal data and other information.

    Social Media (Features) and Widgets

    Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


    In order to post comments on our blog you must sign into facebook, Open ID or a provided means, as we use the facebook social plugin to allow users to leave comments on our blogs. No personal information is tied to your posts.

    You may subscribe to our blog by providing your email address. We will only use this to send you an email notification when new blogs have been posted and when users comment on a blog that you previously have commented. We will not use this information for any other purpose.

    Customer support ticket

    All information gathered by the support ticket system is governed by our privacy policy and data protection.


    If your personal data changes, or if you no longer desire our service, you may correct, update, delete inaccuracies or request deactivation of your account by making the change within the "edit my profile" section of the site or by emailing us at supportteam(at)creativityinmotion.co. We will respond to your access request within 5 working days.

    To request removal of your personal data from our testimonials or customer support forum, please contact us at supportteam@creativityinmotion.co. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

    Privacy Policy for Installed software, Mobile and Desktop

    Privacy Policy Wall8t

    Creativity in Motion Ltd built the Wall8t app as a Free app for users to be able to access the Wall8t service. This SERVICE is provided by Creativity in Motion Ltd provides the Wall8t app for free but the transactions you make through the app, like payments and withdrawing are charged for.

    This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

    If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

    The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Wall8t unless otherwise defined in this Privacy Policy.

    Information Collection and Use

    For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Contacts list,Email,Phone Number. The information that we request will be retained by us and used as described in this privacy policy.

    This privacy policy is also part of the terms of user from Creativity in Motion Ltd.

    The app does use third party services that may collect information used to identify you.

    Link to privacy policy of third party service providers used by the app

    Log Data

    We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


    Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

    This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

    Service Providers

    We may employ third-party companies and individuals due to the following reasons:

    • To facilitate our Service;
    • To provide the Service on our behalf;
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.

    We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


    We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

    Links to Other Sites

    This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

    Children’s Privacy

    These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

    Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.


    Should you have any inquiries or doubts regarding our privacy policy or applied procedures feel free to contact us via the following e-mail: supportteam(at)creativityinmotion.co.

    Creativity in Motion.co Limited.

    Attn: Privacy Lead

    P.O box 11618,

    SBI, I.T, Block B, Develop's Office.

    Makerere University, kampala, Uganda.

    Final provisions

    All disputes arising in connection with these terms and conditions shall be primarily resolved amicably.

    All disputes that cannot be amicably resolved shall be submitted for resolution by Common Court of Law at the location of Creativity in Motion.co’s Limited. registered office.

    The provisions of Civil Code, the act on copyright and neighboring rights, an act on electronic services providing and other provisions of effective law shall be applicable in issues not governed by these terms and conditions.